Shipping from the Heart of Ecuador
At Condormarkets, each product is unique and handcrafted by Ecuadorian artisans and designers. This means delivery times may vary depending on the type of product, the crafting process, and the artisan’s location.
Delivery times:
- Estimated shipping time is specified on each product page. Some items are ready to ship, while others require additional time for production.
Shipping methods:
- We work with trusted delivery services within Ecuador and for international orders. Once your order is shipped, you’ll receive a tracking number to follow its journey.
Shipping costs:
- Shipping fees are calculated automatically at checkout based on the destination and weight of the item.
🔁 Returns & Exchanges
Because each piece is handmade and often made to order, returns are handled with special care and deep respect for the artisan’s work.
Do we accept returns?
Yes, we accept returns in specific cases, such as:
- The product arrived damaged or defective.
- You received the wrong item.
Return conditions:
- Notify us within 7 days of receiving your order.
- The item must be unused, in original condition, and in its original packaging.
- A photo of the product is required as proof of the issue.
We do not accept returns for the following:
- Custom or made-to-order products.
- Changes of mind or personal preferences.
Who covers return shipping costs?
If the return is due to our error or a defective item, we will cover the return shipping cost. In other cases, the customer will be responsible for the shipping.
Do we offer exchanges?
We do not offer exchanges for size or color on unique or handmade products. Please check the product details carefully before purchasing.
🤝 We’re Here to Help
If you have any questions about your order or need assistance, feel free to contact us at [email protected]. We want you to feel confident and happy with your purchase, and to experience a transparent and fair shopping process.